About Call Types

You can specify whether a group has permission to make various types of calls, and users acquire calling permissions through group membership.

To grant or revoke permissions for specific call types in the Administration Console, use the Groups screen > Add/Edit page > Permissions tab.

Vocera recognizes the following call types:

Table 1. Call types

Call Type

Description

Internal

A number on your side of the PBX. For example, a call to a desk extension or internal pager is an internal call. Vocera dials these numbers without adding any other codes. The Call Internal Numbers permission controls a group’s ability to make internal calls.

Outside

A number on the other side of the PBX. For example, a call to a business or residence or service or outside pager is an outside call.

There are two types of outside call, toll-free and toll:

  • By default, a call within the specified local area code is toll-free. Therefore, you must grant a group Call Toll-Free Numbers permission to enable members of that group to make local calls.

    Vocera omits or includes the area code when making a local call, depending on the value of the Omit Area Code when Dialing Locally field. Vocera also adds any access codes you need to get an outside line, such as a 9.

  • By default, any other call is considered a toll call. For example, domestic or international long distance calls are toll calls. The Call Toll Numbers permission controls a group’s ability to make toll calls.

    For domestic long distance calls, Vocera adds any access codes you need to get an outside line, such as a 9, and any numbers you need to specify a long distance call, such as a 1 or a 0.

    The format for an international long distance number depends on the locale of the Vocera Voice Server. Typically, you specify the complete dialing sequence, including access codes and country codes, as appropriate, and Vocera dials the string as-is.

You can override Vocera’s default handling of internal and outside calls (for example, you can define an outside area code to be toll-free). Use the Telephony section of the Administration Console to customize this behavior.