Group Forwarding

The Forwarding Options page of the Edit Group dialog box lets you maintain forwarding information for the group, including when to forward calls and the party to whom calls should be forwarded. The Forwarding Options page appears when you click the Forward tab in the Edit Group dialog box (see Maintaining Group Information).

Use the following steps to maintain group forwarding:

  1. Optionally change forwarding values as follows:
    Table 1. Changing forwarding values
    To forward in this situation Do this

    Never forward

    Check No forwarding.

    Forward only when a group member is unavailable

    Select either of the following values to specify the party to whom you want calls forwarded:

    • Check Forward to Another Device, Group, or Address Book Entry, then click Select and choose from a list of all possible values in the system.

    • Check Forward to Another Number, then enter the number you want the call transferred to. See Working with Phone Numbers for details about entering phone numbers.

    Then check Unanswered in the Forward When section.

    Always forward, even if a group member is available

    Select either of the following values to specify the party to whom you want calls forwarded:

    • Check Forward to Another Device, Group, or Address Book Entry, then click Select and choose from a list of all possible values in the system.

    • Check Forward to Another Number, then enter the number you want the call transferred to. See Working with Phone Numbers for details about entering phone numbers.

    Then check All in the Forward When section.

    See Group Forwarding for more information about the forwarding situations.

  2. Do either of the following:
    • Click Save to close the Edit Group dialog box and return to the Edit Groups page.
    • Click another tab in the Edit Group dialog box to maintain additional group information.