Configuring Toll Info

By default, Vocera assumes that any number within your local area code is a toll-free number, and any number outside your local area code is a toll number. You can use the Toll Info page to specify exceptions to this rule. For example, many locations have an additional area code that is a toll-free calling area, or an exchange within the local area code that is a toll area. In Australia, for example, the area code 04 is reserved for mobile phone numbers, and calls to mobile phones are toll-free.

The distinction between toll-free and toll numbers can be important, because Vocera requires separate permissions for making toll calls, forwarding calls to toll numbers, making toll-free calls, and forwarding calls to toll-free numbers.

To specify whether specific area codes and ranges of phone numbers are toll-free, use the Toll Info page of the Telephony screen in the Administration Console.

Table 1. Toll information fields

Field

Description

Select Site

Use the Select Site field to choose a site to configure.

If you do not have multiple sites, choose the Global site.

Toll Info Exceptions

By default, numbers in the local area code are considered toll-free, and others are considered to require toll-call permissions. Use the Toll Info Exceptions table to specify exceptions to this policy, as described in Configuring Toll Info Exceptions.

For example, many locations have an additional area code that is a toll-free calling area, or an exchange within the local area code that is a toll area. In Australia, for example, the area code 04 is reserved for mobile phone numbers, and calls to mobile phones are toll-free. You can specify exceptions such as this, or any other exception, with the Toll Info page.

The distinction between toll-free and toll numbers can be important, because Vocera requires separate permissions for making toll calls, forwarding calls to toll numbers, making toll-free calls, and forwarding calls to toll-free numbers.

To configure toll information:

  1. Click Telephony in the navigation bar.
  2. Click the Toll Info tab to display the Toll Info page.
    The list on the Toll Info page displays the telephone numbers that are exceptions to the toll-free rule—that is, all numbers within the local area code are toll-free numbers, and all numbers outside the local area code are toll numbers, unless they appear in the list of exceptions on the Toll Info page.
  3. Add, edit, or delete toll info exceptions.
  4. Click Save Changes.