Configuring Telephony |
By default, Vocera assumes that any number within your local area code is a toll-free number, and any number outside your local area code is a toll number. You can use the Toll Info page to specify exceptions to this rule. For example, many locations have an additional area code that is a toll-free calling area, or an exchange within the local area code that is a toll area. In Australia, for example, the area code 04 is reserved for mobile phone numbers, and calls to mobile phones are toll-free.
The distinction between toll-free and toll numbers can be important, because Vocera requires separate permissions for making toll calls, forwarding calls to toll numbers, making toll-free calls, and forwarding calls to toll-free numbers.
To specify whether specific area codes and ranges of phone numbers are toll-free, use the Toll Info page of the Telephony screen in the Administration Console.
Field |
Description |
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Select Site |
Use the Select Site field to choose a site to configure. If you do not have multiple sites, choose the Global site. |
Toll Info Exceptions |
By default, numbers in the local area code are considered toll-free, and others are considered to require toll-call permissions. Use the Toll Info Exceptions table to specify exceptions to this policy, as described in Configuring Toll Info Exceptions. |
For example, many locations have an additional area code that is a toll-free calling area, or an exchange within the local area code that is a toll area. In Australia, for example, the area code 04 is reserved for mobile phone numbers, and calls to mobile phones are toll-free. You can specify exceptions such as this, or any other exception, with the Toll Info page.
The distinction between toll-free and toll numbers can be important, because Vocera requires separate permissions for making toll calls, forwarding calls to toll numbers, making toll-free calls, and forwarding calls to toll-free numbers.
To configure toll information: