Resetting the Administrator or Application Passwords

When you set up Vocera Staff Assignment authentication, the Vocera administrator username and password are encrypted and saved to a certificate that is used for Vocera Staff Assignment authentication. If the Vocera administrator subsequently changes the administrator username or password, Vocera Staff Assignment users without administrator privileges will be unable to log in until a new Vocera Staff Assignment certificate is saved. Users without administrator privileges who try to log into Vocera Staff Assignment will see the following error:

Certificate not found: Invalid certificate

To reset Vocera Staff Assignment authentication, click the Setup tab, click Security, specify the Vocera administrator username and password, and then click Save to save the new certificate.

If you allow non-Vocera users to log into Vocera Staff Assignment, you can also change the Vocera Staff Assignment application password in the Security dialog box. Whenever you change the application password, make sure to notify the Vocera Staff Assignment users of the new password.