Authenticating Users by Caller ID

If your telephony integration uses ISDN or SIP signaling protocol and Calling and Called Party Information is enabled on the PBX, you can use the Caller ID feature to automatically authenticate users when they call the Direct Access number from their desk phone or cell phone.

To authenticate users using Caller ID, make sure the user belongs to a group with the Access Vocera Anywhere Using Caller ID permission. For more information, see Special Permissions.

When a user calls the Direct Access number, here is how authentication works:

• If the user has the Access Vocera Anywhere Using Caller ID permission, and he calls from a phone number that is stored in his Vocera user profile, the user immediately hears the Genie prompt.

• If the user does not have the Access Vocera Anywhere Using Caller ID permission, the Genie prompts for the user's first and last name, and then prompts for his phone access password. See Authenticating Users by Password.