The Integration Messages User Activity, Ordered By ID report provides information about
integration messages received by users. This report provides insight about user message
activity, with messages listed by ID.
The generated report data includes:
- Information about the routing and progression of urgent and non-urgent messages
- Details about user message activity, with messages ordered by ID
- The elapsed time between message initiation and message termination
- Information about how the call was initiated and the user activity associated with the
message
Figure 1. Integration Messages User Activity, Ordered By ID report