Running Scheduler Diagnostics Reports

If the Report Scheduler did not run a scheduled report package successfully, you can run the Scheduler Diagnostics reports to help determine the cause of the problem.

To generate Scheduler Diagnostics reports:

  1. Click the Scheduler Diagnostics in the navigation bar.
  2. Click either Report Scheduler Diagnostics - Standard Report or Report Scheduler Diagnostics - Filter Report.
    Both reports display a list of Report Scheduler exceptions. The Standard report filters Report Scheduler exceptions by a specified date range and displays the results in reverse chronological order by Fire Time. The Filter Report, which also displays exceptions sorted in reverse chronological order by Fire Time, lets you filter the report by date range, site, and exception category.
  3. Click Generate.
    If you selected the Report Scheduler Diagnostics - Filter Report, the Report Parameters page opens.
  4. Specify report parameters.
    For more information about report parameters, see Entering Dates.
  5. Click Generate to generate the report.

The following table describes the report columns.

Table 1. Scheduler diagnostic report columns
Column Description
Package/Job The name of the scheduled package or job.
Scheduled Time The time the package or job was scheduled to run.
Fire Time The actual time the package or job started. The field could be blank if the package/job never started.
Duration (Minutes) The difference between the Fire Time and the Scheduled Time in minutes. The field could be blank if the package/job never started.
Exception Category The type of exception. Examples of exception types include Report Failure, Delayed Package, Delayed Report, Email Sending, and Report Timed Out.
Exception Time The time the exception occurred.
Exception Description A brief description of the exception.