|Report Gallery / Call Reports|
Incoming Calls reports summarize the number of completed and incomplete calls, average duration of each call and the total time spent on the calls by each user or group or address book entry.
Vocera Report Server provides the following incoming call reports:
These Call reports can help you identify users, groups, and address book entries that are not being used. By removing unused entities (groups, users, and address book entries) from the Vocera database, you can improve speech recognition and system performance.
The Incoming Call to Users - Summary provides information on the number of completed calls and incomplete calls, average duration of each call and the total time spent on the calls.
The following figure shows a page from the Incoming Calls to Users summary report.
The following figure shows a page from the Incoming Calls to Users detail report. This report can take a relatively long time to generate.
In the Completed Calls table for each user, the Accepted By column shows the user or phone that accepted a call. Use the Accepted By column to determine whether a user has forwarded calls to another user or phone.
In the Incomplete Calls table for each user, the Reason Unanswered column shows the reason a call was not answered. Possible reasons a user did not answer a call include: