Contacting the Care Team

If you have added patient information to a message conversation, or you have received a notification containing patient information, you can view and contact the care team assigned to this patient.

  1. In the Secure Messages screen, click the message or the notification containing the patient information.
  2. In the link to the patient information, click the View Details button.

    The patient information screen appears, including the Care Team pane, which displays a list of care team members in a scrollable window.

    This list of care team members can contain users from either or both of two sources:

    • VMP Web Console or VCS users
    • Users obtained from the Engage Patient Context Adapter

    Users obtained from the Engage Patient Context Adapter cannot be contacted from VMP Web Console.

  3. In the list of care team members, click on any VMP Web Console or VCS user to display contact information for that user. See Using Web Console Contacts for more details on this contact information.
  4. To send a message to all care team members who are VMP Web Console or VCS users, click the Text Care Team link at the bottom of the screen.
    The Text Care Team link does not appear if the care team does not include any VMP Web Console or VCS users.
  5. Click Close to hide the patient information.