A quick message is a pre-defined message text that you can select and add to your conversation without having to type any text. This enables you to quickly add frequently used or urgent messages to the conversation.
Your administrator may have specified quick messages that are available to you. You can also create your own.
For more information on creating quick messages, see Creating a Quick Message.
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In a message conversation, click Quick Messages.
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In the list of quick messages that appears, click the quick message that you want to use.
The text of the quick message is copied into the message field.
