Sending a Message That Requires a Response

You can send a message that requires the recipient to provide a response.

  1. Open the VMP Web Console from your Web browser.
  2. Select the Message tab.
  3. Click the Compose icon.

    The New Secure Message screen appears.

  4. Select New Text to create a new message.

    You can also create a message using a message template. This enables you to send an emergency message quickly. For information on how to send a message using a template, see Sending a Message Using a Template.

  5. To add one or more message recipients, either type the recipient name in the To: field, or click the Add Recipient icon to select a Distribution List or user to add to the recipient list.
    Note: If a recipient is having messages forwarded to another contact, that contact is automatically added to the list of recipients when the message is sent.
  6. If you have clicked the Add Recipient icon, the Select Recipients dialog box appears. Select the Favorites tab to display favorites only, or select the Contacts tab to display all contacts.
    Note: See Using Web Console Favorites for more information on creating favorites.
  7. Select the checkboxes of the users and Distribution Lists to include as recipients:

    Click > to add a recipient.

    Click < to remove a recipient.
    Click << to remove all recipients.

  8. Click Responses to display the screen for sending a message with a response.
  9. In the Subject field, type an subject for the message if it is needed.
  10. To attach patient information to this message:
    1. Click the Click to attach patient info link. The Select Patient dialog box appears:

    2. Click My Patients to view your patient list only, or click All Patients to view a list of all available patients.
    3. Type text in the search field to limit the patient list to patients whose name matches your search text.
    4. Select the patient whose information you want to attach to this message.
    5. Click OK to close the Select Patient dialog box.
    Note: If you have linked to patient information, and you have not specified a subject for your message, the VMP Web Console uses the patient name as the message subject.
  11. In the Message field, type the text of the message.
  12. Configure the following options.
    Option Description

    One of the following:

    • Normal (the default)
    • High
    • Urgent

    See Sending a Message from the VMP Web Console for details on how these priority levels are handled in the VCS app.

    Important: On some devices, messages sent with Urgent priority may be spoken out loud to some recipients. Sending confidential patient health information with either of these priorities may violate privacy regulations.
    Notify if no one has responded

    Select this checkbox if you want to be notified when no one has responded within the number of minutes that you specify in the text field. If no one responds to this message during this time period, the Notify Me icon is displayed in the message link:

    • If you are logged onto a Vocera badge, the notification is sent as a message on the badge.
    • If you are logged into a badge and on to the Vocera Collaboration Suite, a tone notification is sent to the badge, and the Notify Me icon is displayed in the message link.
    • If you are logged into a badge and on to the VMP Web Console, a tone notification is sent to the badge, and the Notify Me icon is displayed in the message link.
    Response Expiration

    Specify the time period, in minutes, in which responses to this message are allowed. This time period is indicated on the sent message. Select Custom to specify a time period.

    Response Options

    If the communication requires a response, set multiple choice options to help the recipient respond quickly. When you type an option, a new field appears to enable you to type an additional option if necessary. To delete an option that you have created, click the Delete icon:


  13. Click Send to send the message, or click Cancel to return to the message interface described in Sending a Message from the VMP Web Console.