Limitations of Exporting Dashboards to PDFs

Exporting dashboard data to PDF format has few limitations such as actions performed on the widgets, number of records that can be exported,and so on. This section lists these limitations.

Note: The Export to PDF feature is not supported in Conversation Activity, Scheduler Diagnostics, User Statistics and Platform Health Index dashboards.

Exporting dashboards to PDF has the following limitations:

The following actions on the widgets are not supported:
- Contextual filter—Only the data displayed based on the applied page-filters are exported to the PDF. If you perform a contextual filter, and then export a PDF, the contextual filter-based data is not exported to the PDF output.
- Disabling a series—If you disable a series in a widget and export a PDF, the series that you disabled are still exported to the PDF. For more information, refer to Series.
- Sorting—Data is exported to the PDF based on default sorting. If you sort data and export a PDF, the sorted data is not exported to the PDF output.
The default number of records that can be exported to PDF from a table is 10K. However, this number is configurable by the administrator. To export more than 10K records, use Export to CSV option.
Note: For dashboards that contain tables with template grid, such as Group Interruptions, User Interruptions, and Inventory Status, the default number of records that can be exported is set to 5K. This value is also configurable by the administrator.
In the exported PDF of Integration User Events dashboard, if the data is more than one page for Events by User and User Reply Time widgets, the first page may be blank.
In the exported PDF of Integration User Events dashboard, if the data is more than one page for Events by User widget, the data gets truncated.
In the exported PDF of Integration Events, Integration User Events, and Utilization dashboards, data is not rendered as displayed in the dashboard when there is no data.
In the exported PDF of User Call Details dashboard, data for User Comparison widget is not exported.
In the exported PDF of User Activity Details dashboard, the date format is not displayed based on the system locale. For example, the date format set in the system is mm/dd/yyyy, but the exported PDF uses the default format of yyyy-mm-dd.
Sorting icon is not available in the exported PDF of Asset Usage, Call Details, Inventory Status, User Activity Details, and User Interruptions dashboards.
In the exported PDF of Inventory Status (Summary by Owner Group and Summary by Owner Filters widgets) and User Interruptions (Totals widget) dashboards, table (grid-chart) format is used instead of the Bar chart (templated-chart).