Completed and Missed Calls

[Data Source: Voice Server] Displays summary of completed and missed calls across all departments. It includes details such as missed call reason, busy, not online, not logged in and so on. Use this report to understand the trend of completed and missed calls and calls count by missed reason.

The information displayed on the screen is determined based on the filters you apply. The available filters are:

Filter Name	Filter Description
Date Range	The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Facilities	Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility. For Alarms and Alerts data: Used to filter data based on Event’s facilities (common facility name) specified while mapping Vocera Voice Server Site and Engage Facility.
Departments	Used to filter data based on user departments (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. For Alarms and Alerts data: Used to filter data based on Event’s departments (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server Department and Engage Units. Note: The displayed departments drop-down filter may be constrained due to the Facilities filter. Unknown Department display data for all users that are not part of any department selected within the Facilities filter.
Call Types	Used to filter call data based on recipient type. The available options are: Address Book—Call placed to a Vocera address book entry. An address book stores the names and telephone numbers or extensions of colleagues. Broadcast—A broadcast call initiated to a group. Broadcast call is a mass communication sent to all recipients in a group. Buddy—Call placed to a personal contact. Personal contacts can be added to your Favorites list using Vocera User Console. Group—Call placed to a Vocera group. A group is often a role, such as Four West Nurse, or a department, such as Cardiology. Instant Conference—A conference call to a group which provides badges with push-to-talk communication that simulates the behavior of a walkie-talkie. For more information, refer to http://pubs.vocera.com/platform/vs/5.4.0/help/vs_admin_help/index.html#platform/vs/5.4.0/topics/vs_aboutinstantconferences.html. Telephone—A call placed to a number or extension not configured in the Voice Server. Generally, these calls are placed using the keypad on the smartphone or for example, using the command call an extension or outside telephone number on the badge. User—Call placed to a Vocera user or an extension.

You can plot the completed and missed call report trend over daily, weekly, or monthly periods. Reports generated for multiple facilities and departments and provide data for each facility, department as well as aggregated total.

Call volume results are grouped by facility. For each facility, three different reports are provided:

A line chart that displays completed and missed call volume trends over time
A pie chart that displays slices for each category of call volume results
A table that displays detailed call volume data

Following is a sample Completed and Missed Calls report:

Line Chart

The line chart shows call volume trends over time.

Pie Chart

The pie chart displays slices for each category of call volume results.

Table

The table displays detailed call volume data.