Remote support enables a secure connection between a Vocera system and an off-site Vocera support specialist.
To ensure the security of Vocera systems, a remote support session can only be initiated by an administrative user from the Web Console. A System Administrator can initiate a remote support session in order to provide a Vocera support person access to the system using Vocera Operation Tools.
Before a remote support connection can be established, access must be enabled in the Authentication page. This can be done using Configuring Authentication Settings.
Navigate to Remote Support in the Web Console to establish and then disconnect a remote support session. If you need assistance, click the Support link in the "It might help to know..." section of the Web Console to access the Vocera Support Services website.
