Configuring Emergency Location Identification Number (ELIN)

Configure ELINs to allow a 911 emergency responder to call back or connect to a 911 caller.

You must define one or more ELINs to a new or existing Facility or a new or existing AP Location in the system. You can assign ELINs to any number of Facilities and AP Locations in the system.

Note: If ELINs are defined for AP Locations and Facilities in the system, the ELINs for AP Location takes precedence.

System administrators can also perform a bulk action to import the ELINs for AP Locations and Facilities in the system. For more information, see the The Facilities Template and The Access Point Locations Template sections in Bulk Actions .

You can delete ELINs for a Facility or an AP Location if you no longer need them, see the Deleting Emergency Location Identification Number (ELIN) and Adding an Access Point Location for more information.

To configure ELINs, follow these steps:

Scroll down to the Emergency Location Identification Number section in the Add/Edit Facility page in Manage.
Click and expand this section to display the Add Number field.
Click the Add Number button to display the Add Emergency Location Identification Number dialog box.
In the Add Number field, enter an ELIN that you want to assign to this Facility.
ELIN field supports a maximum of 30 alpha-numeric characters.
Click Done to add your entry to the list and close the dialog box.
(Optional) Repeat Steps 4 and 5 to add additional ELINs.
Select one of the following:
- Save — to save your changes in the system.
- Cancel — to return to the All Facilities/Edit Facilities page without making any changes.
Navigate to AP Locations in the Manage section and follow the instructions provided in Adding an Access Point Location to add ELIN to an AP Location.

What to do next:

After you configure the ELIN for Facilities and AP Locations, you must define an Emergency Location Identification Expiration value as described in Setting System Preferences.