Enabling Direct Call for Vocera Device Users in Vocera Platform

Enable direct call functionality for logged-in Vocera device users to allow them to directly call another user, group, or contact in the system.

The Vocera device user initiating a direct call from a Vocera device is a patient, and the predefined call recipient is a care team member.

Important: You must set the V5.DirectCallEnabled property to true before you enable the direct call feature on the Vocera Smartbadge, see V5000 Smartbadge Properties Configuration for additional information.

Note: Vocera recommends that when creating or editing a patient-user profile for the direct call feature, system administrators may want to disable device alerts tones and reminder notifications to avoid devices randomly beeping and disturbing a patient. To learn how to disable the alert tones and reminder notifications for a user profile, see Disabling Alert Tones and Reminders.

To enable direct call, follow these steps:

Navigate to Users in the Manage section, and click Add New.
If you are enabling this feature for an existing user, see Editing a User in Vocera Platform in Vocera Platform
Scroll down to the Voice section and select the Enable Direct Call field.
The Enable Direct Call field is disabled (unchecked) by default.
The Choose a User, Group, or Contact dialog box displays.
Enter a user, group, or a contact name in the Name field or select a name from the Choose a User, Group, or Contact dialog box to route a direct from the user to the selected user, group, or contact.
Choose one of the following to close the Choose a User, Group, or Contact dialog:
- Done — to save the selections.
- Cancel — to cancel the selections.
Select one of the following to exit the Add User page:
- Save — to update the user information in the system.
- Cancel — to return to the All Users page without saving any changes.

What to do next:

After enabling the direct call feature, it remains enabled for users in the system. If you wish to disable this feature for a user, see Disabling Direct Call for Vocera Device Users in Vocera Platform.