Call Permissions in Vocera Platform

Use the following Call Permission to allow group members access to Vocera's call related features:

Several of the call permissions require Telephony integration.

Call Permission	Description
Access genie from phone using caller ID	Grants permission to call the Vocera hunt number from a phone and access the Genie using a caller ID associated with the phone. The caller's ID is matched against a user's desk phone number or cell phone number in the Vocera database.
Block and accept calls	Grants permission to issue the Block and Accept voice commands to perform selective call screening. Tip: New users who are granted this permission may unintentionally block calls when all they need is temporary use of the DND button on your device. You should enable these commands for advanced users only. This permission does not affect the ability to block calls through the User> Call Blocking.
Call internal numbers	Grants permission to place calls to internal telephone extensions by saying the key phrase "Dial extension" (for example, "Dial extension 4085"). This feature requires Telephony Integration.
Call toll free numbers	Grants permission to place calls to phone numbers in toll-free calling areas. This feature requires Telephony Integration.
Call toll numbers	Grants permission to place calls to phone numbers that are not in toll-free calling areas. This feature requires Telephony Integration.
Call users at other facilities	Grants permission to contact a user whose current facility is different than the current facility of the caller.
Console calling allowed	Grants permission to initiate calls from the Vina Web or Staff Assignment components of the Web Console. When this permission is granted: The Presence Indicator screen displays Enable Console Call toggle. Users can toggle the Enable Console Call in the Presence Indicator screen to enable or disable the Web Calling feature temporarily. A New Call option is displayed in the dropdown list that displays when you start a conversation in Vina Web. A Call option displays in the Edit Assignments tab in the Staff Assignment Console when you right click on an assignment that is assigned to a care team member. Broadcast and Urgent Broadcast options are displayed when you click the three dots (horizontal ellipsis) next to the Department name in the Staff Assignment > EDIT ASSIGNMENTS tab. Note: The New Call option will not display on the Vina Web if the "Console Calling Allowed" permission is not added to appropriate Group. The New Call option is hidden, and the user is not able to initiate a call if the user is not logged in to Vocera Vina app or do not have the console phone enabled.
Forward calls to badges	Grants permission to forward incoming calls to other badges. When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.
Forward calls to internal numbers	Grants permission to forward incoming calls to internal phone numbers. This feature requires Telephony Integration. When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.
Forward calls to toll numbers	Grants permission to forward incoming calls to phone numbers that are not in toll-free calling areas. This feature requires Telephony Integration. When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.
Forward calls to toll-free numbers	Grants permission to forward incoming calls to phone numbers in toll-free calling areas. This feature requires Telephony Integration. When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.
Have toll pager number	Grants permission to have a pager number that is in a toll calling area.This feature requires Telephony Integration. Vocera does not require users to have permission to call pagers. If you allow users the permission to have pager numbers, you are implicitly allowing other users the permission to call those numbers, regardless of their calling permissions.
Have toll-free pager number	Grants permission to have a pager number that is in a toll-free calling area. This feature requires Telephony Integration. Vocera does not require users to have permission to call pagers. If you allow users the permission to have pager numbers, you are implicitly allowing other users the permission to call those numbers, regardless of their calling permissions.
Initiate broadcasts	Grants permission to broadcast to all users in any group except Everyone or Everyone Everywhere.
Initiate broadcasts to everyone	Grants permission to broadcast to all users in your facility's Everyone group or the Everyone Everywhere group.
Initiate urgent broadcasts	Grants permission to broadcast an urgent call to every member in a group at the same time. An urgent broadcast has priority and breaks through to everyone’s badge, even if the badge is blocking calls or is in DND mode. See the Vocera Badge User Guide for more information about urgent broadcasts.
Join conference	Grants permission to enter or leave a conference. Vocera does not require users to have a permission to use a conference; that is, any user who is in a conference has access to the conference feature. To prevent a user from conferencing, deny the conference permission and use the Web Console to remove the user from a conference.
Place urgent calls	Grants permission to place an urgent call or initiate an urgent three-way conference call. An urgent call or urgent three-way conference call has priority and breaks through to a badge, even if the badge is blocking calls or is in DND mode. See the Vocera Badge User Guide for more information about urgent calls.
Send messages to everyone	Grants permission to send a message to all users in your facility's Everyone group or the Everyone Everywhere group.