Enabling Direct Call for Vocera Device Users

Enable direct call functionality for logged-in Vocera device users to allow them to directly call another user, group, or contact in the system.

The Vocera device user initiating a direct call from a Vocera device is a patient, and the predefined call recipient is a care team member.

Important: You must set the V5.DirectCallEnabled property to true before you enable the direct call feature on the Vocera Smartbadge, see V5000 Smartbadge Properties Configuration for additional information.

Note: Vocera recommends that when creating or editing a patient-user profile for the direct call feature, system administrators may want to disable device alerts tones and reminder notifications to avoid devices randomly beeping and disturbing a patient. To learn how to disable the alert tones and reminder notifications for a user profile, see Disabling Alert Tones and Reminders.

To enable direct call, follow these steps:

Navigate to Users in the Manage section, and click Add New.
If you are enabling this feature for an existing user, see Editing a User
Scroll down to the Voice section and select the Enable Direct Call field.
The Enable Direct Call field is disabled (unchecked) by default.

The Choose a User, Group, or Contact dialog box displays.
Enter a user, group, or a contact name in the Name field or select a name from the Choose a User, Group, or Contact dialog box to route a direct from the user to the selected user, group, or contact.
Choose one of the following to close the Choose a User, Group, or Contact dialog:
- Done — to save the selections.
- Cancel — to cancel the selections.
Select one of the following to exit the Add User page:
- Save — to update the user information in the system.
- Cancel — to return to the All Users page without saving any changes.

What to do next:

After enabling the direct call feature, it remains enabled for users in the system. If you wish to disable this feature for a user, see Disabling Direct Call for Vocera Device Users.