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Vocera Platform Administration Guide
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Getting Started
About the Vocera Platform
About Feature Usage Analytics
About the Vocera Platform Administration Guide
Vocera Platform Features
Related Documentation
Using the Vocera Platform Web Console
About Vocera Platform Web Console
Browser Requirements
Logging Into the Vocera Platform Web Console
Logging Out
Changing the Navigation Bar Views
The Presence Indicator
Setting Presence and Availability
Adding a Custom Availability Message
Removing a Custom Availability Message
Vina
Configuring Vocera Vina
Vina Web Checklist
Auto-discovery of Vocera Vina Devices
Using Android Devices Without Firebase Registration
Setting the Notification Timeout
Configuration Using Security Policies
Hiding the User Department Group
Limiting Access to Patient Information
Disabling Usage Analytics
Configuring Default Name for Custom Tabs
Sounds for Vocera Vina
About Custom Presets
Adding a Custom Preset
Editing a Custom Preset
Vocera Vina and EMM Solutions
EMM with Vocera Vina for Android
EMM with Vocera Vina for iOS
Vocera Web Calling
Requesting Coverage
Using Vina Web
Uploading the Log
About Groups
Joining or Leaving a Group
About Conversations
Conversation Priority
Starting a Conversation
Starting a Group Chat
Creating a Group Chat From a Conversation
Adding a Context to a Group Chat
Starting a Care Team Chat
Adding a Message
Message States
Sending a Quick Response
Acknowledging a Message
Conversations with Unread Messages
Viewing Participants
Adding Participants to a Conversation
Leaving a Conversation
Archived Conversations
Viewing Archived Conversations
Unarchiving a Conversation
Searching Conversations
Personal Titles
About Templates
About Mass Notifications
Using a Staff Template
Using a Patient Template
Completing a Template Alert
About Alerts
Receiving an Alert
About Alert Details
Leaving or Completing an Alert
About Calls
Making a Call
Calling a Conversation Participant
Enabling a Console Phone
Calling a Group
About Broadcasts
Creating a Broadcast
Creating an Urgent Broadcast
Calls and Broadcasts from a Patient Context
About Personal Messages
About Favorites
Adding a Favorite
Viewing Coverage
About Contacts
Calling a Contact
About the Vocera Vina API
Staff Assignment
About the Vocera Platform Staff Assignment Guide
Staff Assignment Prerequisites
Configuring Staff Assignment
Creating a Staff Assignment Facility
Importing Beds, Rooms, and Departments
Enabling Matching Rules for Import
Creating Locations
Creating Functional Roles
Assigning Roles and Linking Groups
Assigning Department Level Permissions
The Staff Assignment Home Page Layout
Managing User Permissions
Staff Assignment All Department Access Policy Item
Console Calling Allowed
Using Staff Assignment
Viewing Departments
Setting a Department to Home Department
Viewing and Searching Staff Members
Assigning Staff Member by Clicking
Assigning Staff Member by Replacing
Assigning Staff Member by Typing
Assigning Staff Member using Copy and Paste
Messaging Care Team
Enabling a Console Phone
Messaging an individual Staff Member
Calling from Staff Assignment
Calling Care Team Members
Initiating Broadcast Web Calls
Initiating an Urgent Broadcast Call
Removing a Staff Assignment
Adding Notes for a Patient
My Profile
About the Vocera Platform My Profile Guide
The My Profile Home Page Layout
Working With My Profile
Viewing and Editing General Profile Information
Adding or Editing a Profile Photo
Removing a Profile Photo
Viewing and Editing Login Information
Adding Contact Information
Viewing Group Membership
Adding Groups
Removing Groups
Viewing and Configuring Voice Service Fields
Configuring Speech Recognition
Configuring Call Forwarding
Configuring Call Blocking
Configure Genie Settings
Notifications and Miscellaneous Settings
Status
Audit Log
Navigating to Audit Log
Viewing Audit Event Message Content
Viewing Audit Log Pagination Results
SMTP Event Notification Email and PHI
Working with Audit Log Results
Searching Audit Log Events
Sorting Audit Log Events
Filtering Audit Log Events by Date Range
Filtering Audit Log Events by Component
Pausing and Playing Audit Log Results
Accessing the Audit Log Configuration Settings
Working with General Settings
Working with Database Settings
Working with Notifications Settings
Working with Destinations Settings
Configuring SMTP Settings
Configuring SNMP Settings
Configuring Syslog Settings
Configuring Test Destinations Settings
Filtering Audit Events for Vocera Analytics
Using Audit Properties to Filter Events to Debug Log
Enabling and Disabling Filtering
Adapter Services
Monitoring Adapter Services
Starting and Stopping Adapter Services
Device Monitor
Working With Device Monitor
Uploading Device Logs
Database Cluster
Viewing Database Cluster Status
Failing Over and Repairing Database Clusters
Voice Cluster
Viewing Voice Cluster Status
Failing Over and Restarting Voice Cluster
Discovery Mode
Sequence of Failover Events
Badges and Clusters
Data Synchronization
Network Problems and Clustering
The Self-Healing Mechanism
Troubleshooting Network Problems and Clusters
Planned Network Outages
Geographically Distributed Clusters
Queues
Viewing Queued Message Detail
Canceling a Queued Message
Manage
Users
Searching for Users
Recommended Best Practices for Adding Users
Adding a User
Editing a User
Forwarding Calls
Adding Call Blocking Exceptions
Place Direct Calls from Vocera Devices
Enabling Direct Call for Vocera Device Users
Disabling Direct Call for Vocera Device Users
Disabling Alert Tones and Reminders
Deleting a User
Creating Custom Options for Users
About Speech Recognition
The Dynamic Grammar
Grammars for Facilities
Homonym Recognition
Grammars for Facilities
Spoken Name Count
Intelligent Command Backoff
Offer to Learn a Name
Custom Help Prompt
Required Format of Audio Prompt Files
Groups
Understanding Group Properties
Understanding Groups, Roles, and Policies
Designating Group Types
Default Groups
Adding a Group
Editing a Group
Granting Voice Permissions
Voice Permissions Reference
Call Forwarding
Forwarding Calls to Users, Groups, or Contacts
Emergency Broadcast
Using Voice PIN Authentication
Enabling Voice PIN Authentication
Configuring Code Lavender
Enabling Code Lavender
Group Managers and Device Managers
Deleting a Group
Creating Custom Options for Groups
Facilities
Adding a Facility
About Global Facility
Access Code Exceptions
Adding Access Code Exceptions
Toll Exceptions
Adding Toll Exceptions
Direct Inward Dialing
Adding or Editing DID Information
Telephony PINs
PIN Template Macros
Example PIN Templates
Specifying Telephony PIN Information
Dynamic Extensions
Configuring Dynamic Extension for a Facility
Shared Telephony Configuration
Adding and Editing Telephony Sharing Information
Special Dialing Macros
Special Dialing Characters
Initiating Emergency Broadcasts Silently
Sending User's Location to Emergency Broadcast Group
Playing with Easter Eggs
Disabling Easter Eggs
Editing a Facility
About Departments, Rooms, and Beds
Working with Departments
Adding a Department
Editing a Department
Deleting a Department
Working with Rooms
Adding a Room
Editing a Room
Deleting a Room
Working with Beds
Adding a Bed
Editing a Bed
Deleting a Bed
Deleting a Facility
Contacts
Adding a Contact
Editing a Contact
Deleting a Contact
About Contacts List for the Global Facility
Using Voice Commands with Contacts
Using Macros in Contacts
Calling Home
Night-Bell Pickup
Access Point (AP) Locations
Defining Locations
Managing Access Point Locations
Adding an Access Point Location
Editing an Access Point Location
Deleting an Access Point Location
Searching for AP Locations
Recording a Location Name
Using Voice Commands to Assign Access Points
Device Inventory
Adding a Device
Editing a Device
Filtering Devices by Facility
Sorting Devices
Searching for Devices
Deleting a Device
Creating Custom Options for Devices
Viewing Devices
Device Management Guidelines
Enterprise Guidelines
Group Guidelines
Managing Shared Devices
Device Management Roles
System Device Manager Responsibilities
Group Device Manager Responsibilities
Device Management Capabilities per Role
About Serial Numbers and MAC Addresses
Using a Barcode Scanner to Add Devices
Tips for Scanning Devices
Barcode Scanner Requirements
Adding Devices Using a Barcode Scanner
Automatically Loading Devices into the System
Labeling Devices
Monitoring Active Devices
Reporting on Devices
Device Management Licensing
Templates
Adding a Template
Editing a Template
Deleting a Template
Clone Templates
Cloning a Template
Cloning an Existing Template
Bulk Actions
Importing Data to the System
Exporting Data to a CSV File
Importing Text into Microsoft Excel
Template Reference
The Facilities Template
The Groups Template
The Users Template
The Group Members Template
The Access Point Locations Template
The Access Points Template
The Contacts Template
The Beds Template
The Devices Template
The Assignment Locations to Beds Template
The Assignment Locations to Departments Template
The Assignment Permissions Template
The Assignment Roles Template
The Templates Template
The Template Sharing Template
The Template Selected Group Template
Settings
System Configuration
General Configuration
Setting System Preferences
Working with Favor Frequently Called for Users and Departments
Best Practices for Frequently Called Departments
Enabling Favor Frequently Called for Departments or Users
Collecting Call Statistics for Frequently Called Departments
Setting Sweep Options
Viewing Device Information Statuses
Adding a Device Status
Editing a Device Status
Reorder Device Status Values
Delete Device Status Values
User Defaults
Overriding User Settings
Specifying Genie Settings
Specifying Notifications and Miscellaneous Settings
Specifying Initial Passwords
Adapters
Accessing the Adapters List
Viewing Adapter Configuration Details
Creating a New Adapter Instance
Uploading a Bundle
Datasets
Accessing the Datasets List
Viewing Dataset Configuration Details
Creating a New Dataset
Working With Attributes
Adding an Attribute
Editing an Attribute
Removing an Attribute
Workflows
Accessing the Workflows List
Configuring the Workflows Settings
Managing Workflows
Creating a New Workflow
Editing a Workflow
Viewing Roles Accessing a Workflow
Testing a Workflow
Cloning a Workflow
Removing a Workflow
Working With Workflow Pages
Creating a New Page
Editing a Page
Cloning a Page
Removing a Page
Network Settings
Static or Dynamic IP Address Settings
Editing Network Settings
Selecting a Date and Time Format
Configuring System Date and Time
Voice License
Platform License
System Backups
Accessing the System Backups List
Understanding Database Optimization
Configuring a Database Optimization Schedule
Understanding Manual System Backups
Creating a Manual Backup
Understanding a System Backup Restore
Uploading a Saved Backup
Downloading a System Backup
Restoring a System Backup
Viewing Compatibility Issues
Understanding the Automatic Backups
Configuring the Automatic Backup General Settings
Configuring an SMB Transfer of a Backup
Configuring an FTP Transfer of a Backup
Understanding SFTP Transfer of a Backup
Using a Public Key for SFTP Transfer
Configuring an SFTP Transfer of a Backup
Understanding the Transfer of a Backup to a Secondary System
Using a Public Key for a Secondary Appliance Backup
Configuring Transfer to Secondary System for a Backup
High Availability
Understanding High Availability
HA Deployment Configuration Selection
Layer 2 Adjacent Deployment Model
Third-Party ADC (Non-Layer 2 Adjacent) Deployment Model
Vocera Edge and HA
FAQs for HA Decisions
Disaster Recovery
Why do I need a VIP in my facility?
What are the network requirements for the non-ADC deployment model?
Why can't the non-ADC model be deployed across two different data centers with different subnets?
How can I support a multiple data center deployment without Ethernet Layer 2 Adjacency between them?
How do I span Layer 2 Adjacency across the data centers?
Can a third element manage the public VIP when nodes are on two different subnets?
Can the Vocera Platform support my ADC?
When our facility is not using an ADC, can I determine when an adapter and/or the system is performing as expected?
When our facility is using an ADC (load balancer), can I determine when the active node is available and responding as expected?
What is the failover time?
Will any of my data be lost during a failover?
Configuring Clusters
Cluster Configuration Best Practices
Enabling Clustering on a Standalone Server
Joining a Cluster
Accessing Remote Support in a Cluster
Cluster Email Notifications
Using an ADC with Clusters
Example Configuration for Vocera Platform and an ADC
F5 BIG-IP Deployment with CUCM and Spectralink XML
F5 BIG-IP Health Check Configuration for a Cluster
Badge Properties Editor
Using the Badge Properties Editor
B3000 Badge Properties Configuration
B3000N Badge Properties Configuration
V5000 Smartbadge Properties Configuration
Configuration Packages
About the Core Configuration Packages
About the Supplementary Configuration Packages
Working with Configuration Packages
Installed Software
Security
Authentication
Configuring Authentication Settings
Using a Keytab File for Kerberos Authentication
Certificates
Uploading a Certificate
Security Policies
Accessing Security Policies
Default Security Policy
Creating a Security Policy
Editing a Security Policy
Removing a Security Policy
Understanding Security Policy Items
Console Access Management Policy Items
Console Session Timeout Policy Item
Console Calling Allowed
Disable Usage Analytics Policy Item
Maximum File Size of a User's Profile Photo Policy Item
Mobile Client Security Policy Items
Password Authentication Policy Items
PIN Authentication Policy Items
Staff Assignment All Department Access Policy Item
Vocera Vina Policy Items
Managing Security Policy Items
Adding a Policy Item
Editing a Policy Item
Removing a Policy Item
Roles
Accessing Roles
Adding a Role
Associating Roles with Groups
Editing a Role
Linking Workflows with a Role
Removing a Role
Remote Support
Establishing a Remote Session
Disconnecting a Remote Session
My Workflow
About the Vocera Platform My Workflow Guide
The My Workflow Home Screen Layout
Matrix of Workflows and User Roles
Legal Notices
Download PDF Documentation
failing over servers
[1]
failing over voice clusters
[1]
restarting servers
[1]
restarting voice cluster
[1]
clusters
split brain
[1]
collect calling
[1]
[2]
deleting
temporary users
[1]
voice messages
[1]
department
[1]
frequently called
[1]
frequently called department
[1]
[2]
Login/Logout Voice Commands
[1]
message sweep
[1]
Microsoft Excel
importing text
[1]
split brain
[1]
sweep feature
[1]
Sweep options
setting
[1]
System links
Sweep
[1]
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