Viewing Archived Conversations

You can view a conversation that you have previously archived.

You can search up to 12 months of archived conversations.

To view an archived conversation:

  1. In the Home panel that is displaying the list of current conversations, click the arrow icon.

    A popup menu appears.

  2. From the popup menu, select from one of the following:
    • Select Recent Unread to view a list of recent unaccepted alerts and unread conversations.

    • Select Recent Read to view a list of recent previously viewed conversations.

    • Select Past Unread to view a list of past unaccepted alerts and unread conversations.

    • Select Past Read to view a list of past previously viewed conversations.

    Beside each Unread link and each Read link, there is a count of the total number of alerts and conversations in this category.

  3. In the list that you have selected, select the conversation that you want to view.