Place Direct Calls from Vocera Devices

The direct call feature as part of the Vocera care team connect solution enables patients and their care team to communicate with each other in bed locations lacking nurse call. Use of this feature can reduce the need to don and doff Personal Protective Equipment (PPE) and improve the patient experience.

When the direct call feature is enabled for Vocera Smartbadge or B3000n device users, a patient can press the Call button to immediately place a call to a predefined care team recipient without having to interact with the Genie.

The Direct Call feature is disabled by default. System administrators can enable a user profile in the Web Console to allow the user to quickly call a predefined recipient saved in the user's profile. The user initiating a direct call is a patient, and the predefined call recipient is a care team member. To learn more about enabling direct call for a user and configuring a direct call recipient, see Enabling Direct Call for Vocera Device Users.

System administrators can also perform a bulk action to import the direct call recipient information for users in the system. For more information, see the The Users Template in Bulk Actions.

Note: Users with the direct call enabled on their profiles cannot participate in a panic broadcast calls. However, they can place a panic call if needed.

For more information on Vocera Device specific usage guidelines for the Direct Call feature, refer to the Vocera V-Series Smartbadge User Guide and Vocera B-Series Badge User Guide available on Vocera Documentation Portal.