You can view a conversation that you have previously archived.
You can search up to 12 months of archived conversations.
To view an archived conversation:
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In the Home panel that is displaying the list of current conversations, click the arrow icon.
A popup menu appears.
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From the popup menu, select from one of the following:
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Select Recent Unread
to view a list of recent unaccepted alerts and unread conversations.
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Select Recent Read
to view a list of recent previously viewed conversations.
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Select Past Unread
to view a list of past unaccepted alerts and unread conversations.
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Select Past Read
to view a list of past previously viewed conversations.
Beside each Unread link and each
Read link, there is a count of the total number of alerts and
conversations in this category.
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In the list that you have selected, select the conversation that you want to view.