Using Vina Web / About Calls |
You can initiate a call from Vina Web. The call is placed on your device.
The Start a New Call screen appears.
If your department is not visible, the Client disable staff departments security policy item is in effect. See Security Policies for more information on security policies and security policy items.
The Start a New Call panel changes color to indicate that the conversation now has a patient context. Patients that are assigned to you are displayed.
In the Search field, type two or more letters or numbers to display a list of all patients whose name or location matches the text that you have typed. In this list, click a patient name to specify this patient as the context. |
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Click the name of your department to list all patients belonging to members of the department. In this list, click a patient name to specify this patient as the context. |
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Click a patient name to specify this patient as the context. |
The presence icon at the top right of the profile picture or initials indicates availability:
See The Presence Indicator for more information on presence and availability.
If a conversation already exists between you and the person you are calling, an entry appears in the log for this conversation. If no conversation exists, a new conversation is created.
If the call was completed successfully, the log entry is a blue log icon and the word "Call":
If the call was not answered, the log entry is a red icon and "No Answer".
You can click this icon to call again.