Making a Call

You can initiate a call from Vina Web. The call is placed on your device.

  1. In the panel that displays the list of conversations, click the New icon.
  2. From the pop-up menu that appears, select New Call.

    The Start a New Call screen appears.

    If your department is not visible, the Client disable staff departments security policy item is in effect. See Security Policies for more information on security policies and security policy items.

    Note: If you are not logged into a Vocera device that can make calls, and do not have a console phone enabled, this option is not available to you.
  3. To specify a patient context for this call:
    1. Click Patient.

      The Start a New Call panel changes color to indicate that the conversation now has a patient context. Patients that are assigned to you are displayed.

    2. Do one of the following to select the patient for this conversation.

      In the Search field, type two or more letters or numbers to display a list of all patients whose name or location matches the text that you have typed. In this list, click a patient name to specify this patient as the context.

      Click the name of your department to list all patients belonging to members of the department. In this list, click a patient name to specify this patient as the context.

      Click a patient name to specify this patient as the context.

    3. After you have selected your patient, click Staff in the ribbon at the top of the Start a New Call panel to select the recipient for your call.
  4. Select the person or group that you want to call:
    1. If the person or group is defined as a favorite, tap the link for that person or group to start the call. (See About Favorites for more information on Favorites.)
    2. You can tap a group name to display the people and groups that are members of the group. If the group contains subgroups, tap a subgroup name to display its members. Tap on a group member to start the call.
    3. Tap the search icon and type search text consisting of some or all of the person or group's name. All matches of this search text are displayed. Tap the entry for the person or group with which you want to start a call.

    The presence icon at the top right of the profile picture or initials indicates availability:

    See The Presence Indicator for more information on presence and availability.

  5. When you have selected the person or group that you want to call, the screen indicates that a call is starting on your device.

If a conversation already exists between you and the person you are calling, an entry appears in the log for this conversation. If no conversation exists, a new conversation is created.

If the call was completed successfully, the log entry is a blue log icon and the word "Call":

If the call was not answered, the log entry is a red icon and "No Answer".

You can click this icon to call again.