Joining or Leaving a Group

You can join a group if you have been granted permission to join this group or if a security policy has been created that includes a group permission policy item. You can also leave a group of which you are a member.

  1. In the panel that displays the list of conversations, click the New icon.
  2. From the pop-up menu that appears, select New Chat.

    The Start a Chat panel appears.

    Note: You can also select New Call if this option is available.

    This screen displays a link to your department and links to any favorites that you have specified. If your department is not visible, the Client disable staff departments security policy item is in effect. See Security Policies for more information on security policies and security policy items.

  3. In the Search field, type the first few characters of the name of the group that you want to join or leave.

  4. When the group appears in the search results, right-click its name. From the popup menu that appears, select Join Group to join a group.

    Or select Leave Group to leave a group of which you are a member.

  5. Click X at the top right of the Start a Chat window to close it.