Enterprise Guidelines

Identify a staff member to oversee the Vocera system device management process.

• If your enterprise is large or has multiple facilities, you may want to have multiple Vocera system device managers.

  For a description of system device manager responsibilities, see Device Management Roles.

• Develop and document device management processes prior to Vocera deployment for the following activities:

  • Device Usage

  • Device Maintenance

  • Inventory Management

  • Device Configuration

  • Device Distribution and Tracking

  • Return Merchandise Authorization (RMA) Process

  • Provision of Spare Devices and Accessories

• Train the system device managers in all device management functionality available in the Vocera Platform Web Console. Also, train on how to administer Vocera Report Server, run scheduled device management and speech recognition reports, which are routed to other administrators and group device managers.