|System Configuration / Setting System Preferences|
The Favor Frequently Called feature for departments and users takes advantage of users and departmental calling patterns to improve speech recognition.
When the Favor Frequently Called feature for users and departments is enabled, the Voice Service accumulates data about the frequency of calls made to a circle of users, or from users in one department to users in another (or the same) department.
When a call is made, the server uses this data to weigh user names and departments in the speech recognition grammars, favoring members of more frequently called users or departments. The call weighing mechanism improves overall speech recognition considerably.
For example, the Genie may have trouble distinguishing between the phonetically similar commands, "Call Phil Rains" and "Call Phil Ray." If "Phil Rains" is a frequently called user and the "Call" command is issued for him, the Genie gives preference to "Phil Rains". Similarly, if you have the Favor Frequently Called feature for departments enabled, the Genie weighs a frequently called user belonging to a particular department over an individual in a different department name. For example, if Juanita Gonzalez in Cardiology is frequently called, she will be weighted over Juanita Gonzalez in Emergency.