Contacts provide a way for Vocera users to save contact details of places and people who are not device users.

For example, if people in your organization frequently need to contact local businesses, you can enter the business names and nicknames in the Contacts list. Then, getting a price quotation from a local business named Northwestern Hardware becomes as simple as using a Vocera device to say "Call Northwestern."

The distinction between whether a name is maintained in the Contacts list or in the user directory is usually transparent to device users. In either situation, device users can simply say, "Call Michelle Spangler" to reach the person they want to speak.

Contacts are available to anyone who has access to the Vocera system; they do not require permissions. For example, a user does not need the Call Toll Numbers permission to call a contact that you define with a toll phone number.

Incoming phone calls from outside the Vocera system that reach the Genie prompt ("Please say the name of the group or person you want to reach") can ask for a contact, as well as a Vocera group or user.

You can use Contacts in the Manage section of the Vocera Platform Web Console to perform the following:

To view all the contacts in your system, select Contacts in the Manage section of the navigation bar. The Contacts page displays with a list of Contact Names and Facility information in an alphabetical order.