Manage / Groups |
You can add a group to your list of groups in Web Console.
Field | Description |
---|---|
Name * | The name of the group. |
Facility * | The name of the facility for the new group. If you have not defined any facility, or if you do not want to specify a facility for the new group, use the default Global value for this group. |
Group Type | Select one of the following three types:
|
Cost Center |
A Cost Center ID enables Vocera to track system usage by department and potentially allows an organization to charge its departments for relative usage. Use this field only if you are working with a department group. |
Remove Users on Logout |
Select this checkbox to specify that membership in the group is temporary. When you select this checkbox, Vocera automatically removes users from the group when they log out, but leaves the rest of the user profile in the database. Users are not added into the group automatically when they log back in. Important: Users are only removed from the group when
they log out. Keep in mind that users may place badges in the
charger or simply leave the facility without logging out when their
shifts end. To accommodate this behavior, consider setting the
following options to log users out automatically:
If you are working in the Groups data-loading template, specify either True or False. If you do not provide a value, False is assumed. |
Prevent calls and messages to group | Select this checkbox to prevent calls and messages from reaching the members of a specified group. |
Field | Description |
---|---|
Vocera Phone | The phone number provided for the new group with Vocera Vina. |
Pager | The pager number for the new group. |
Emergency Broadcast Group |
The name of the group that receives emergency broadcasts for a functional group. Click Find Group to find this group in the list of existing groups. Note: A silent emergency broadcast is configured at the facility level
only and will apply to all emergency groups for the entire
facility.
|
Scheduling Options:
Field |
Description |
---|---|
Sequential |
Choose Sequential if you want one person to be the main contact. The second member in the list is called only if the first person is not available, a third member is called only if the first two are unavailable, and so forth. The order in which names appear in the Group Member Name list on the Members tab of the Add/Edit Group dialog box is important when you choose Sequential scheduling. |
Round Robin |
Choose Round Robin if you want calls to be distributed as evenly as possible among group members. When you choose round robin, Vocera iterates through members in the group until someone accepts the call; however, the person who most recently accepted a group call is tried last. |
Forwarding:
Field |
Description |
---|---|
No Forwarding |
If a call to the group is not answered, the caller is prompted to leave a message, and that message is delivered to all members of the group. |
Forward to Group Pager |
Sends a page to the group pager when no members of the original group can take the call. The group's Pager field must be specified to forward to the group pager. Otherwise, this field is not enabled. |
Forward to User, Group, or Contact |
Transfers the call to a particular badge user, group, or contact entry when no members of the original group can take the call. See Forwarding Calls to Users, Groups, or Contacts for more information. When you forward to a group, the forwarding settings of individual group members are ignored. |
Forward to Another Number |
Transfers the unanswered call to the number that you enter. This feature requires the telephony integration option. |
Forward to an Off-network Group Member |
Enables on-call group members to receive calls when they are off-network. |
Forward When |
This field appears only when you select the Forward to an Off-network Group Member field. Choose one of the following:
|
Enable Group Voicemail — Permits users to leave voicemail recordings for the group. The group voicemail option is enabled by default. Users can send voicemail only to the groups in which they are members.
Forwarding Condition:
Field |
Description |
---|---|
Forward On Broadcast to Number |
Forward every call that comes in to the group, without notifying group members. |
Forward On Conference to Number |
Forward only calls that are not answered by any member of the group. |
Fields in the column on the right:
Field |
Maximum Length |
Description |
---|---|---|
Member Name-Singular |
50 |
Enter a name that describes a member of the group. For example, in the group called Sales, a group member would be known as a sales person. This would allow the Genie to recognize a command such as, "Call a sales person." Best Practice: Do not start the singular name of members with the words "a" or "an" because those words are already in the Vocera grammar. |
Member Name-Plural |
50 |
Optionally enter a name that collectively describes the members of the group. For example, in the group called Sales, the collection of group members could be called sales people. This would allow the Genie to recognize a command such as, "Send a message to all sales people." Best Practice: Do not start the plural name of members with the word "all" - for example, all sales people - ”because that will result in redundant syntax in Genie prompts, such as, "I'm recording a message for all sales people." |
Alternate Spoken Group Name |
50 |
Optionally enter a variation of the group name. For example, some people might say "the Sales team" instead of "Sales." If you enter the Sales team as an Alternate Spoken Group Name, the Genie will recognize "Call the sales team." |
PIN for Long Distance Calls |
50 |
A telephony PIN authorizes members of a Vocera department to make phone calls and allows an organization to charge departments for those calls. A PIN template can include digits, special characters, and PIN macros. Use this field only if you are working with a department group. |
Cross Facility Option - Receive Offsite Calls |
n/a |
Select this checkbox to permit calls to the group to be received by members who are currently at a different facility from the caller. If your Vocera system has only one facility, this option does not apply. If you don't want members to receive calls to the group when they are currently at a different facility from the caller (if the group's facility is Global) or at a different facility from the group (if the group's facility is not Global), clear this checkbox. |
Cross Facility Option - Receive Offsite Broadcast |
n/a |
Select this checkbox to permit broadcasts to the group to be received by members who are currently at a different facility from the person who initiated the broadcast. If your Vocera system has only one facility, this option does not apply. If you don't want members to receive broadcasts to the group when they are currently at a different facility from the caller (if the group's facility is Global) or at a different facility from the group (if the group's facility is not Global), clear this checkbox. |
In the Conference Users section, you can maintain the list of users who are in the conference with the same name as the group. To add to this list, click Add Conference Users.
In the Add Role dialog box that appears, select a role from the drop-down list and click Done. Repeat this step to add additional roles for this group.