Voice Permissions Reference

As a system administrator, you can grant or revoke the following voice permissions to a specific group in the Vocera Platform Web Console.

System Administrator Permissions

System Admin Permission Description

Perform Voice Administration

Gives a group full administrative privileges in the Web Console, and automatically grants those group members every permission except for the ones that administrators do not need:
  • Require Authentication to Log In

  • Require Authentication to Play Messages on the device

This permission overrides any revoked permissions inherited by membership in other groups, except the revoked Perform Voice Service Administration permission itself.

Record Name Prompts for Another User

Grants permission to record name prompts for other users, as well as groups and contacts entries. Name prompts improve the usability of the Vocera system; the Genie plays these name prompts when necessary, instead of synthesizing speech.

Can Login as Another User

Grants permission to login as another user and automatically grants permissions to the user's groups and permissions, except for the ones that require:
  • Authentication to Log In

  • Authentication to Play Messages on the device

Call Permissions

Several of the call permissions require Telephony integration.
Call Permission Description

Call Internal Numbers

Grants permission to place calls to internal telephone extensions by saying the key phrase "Dial extension" (for example, "Dial extension 4085"). This feature requires Telephony Integration.

Call Toll Numbers

Grants permission to place calls to phone numbers that are not in toll-free calling areas. This feature requires Telephony Integration.

Call Toll-Free Numbers

Grants permission to place calls to phone numbers in toll-free calling areas. This feature requires Telephony Integration.

Forward Calls to Badges

Grants permission to forward incoming calls to other badges.

When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.

Forward Calls to Internal Numbers

Grants permission to forward incoming calls to internal phone numbers. This feature requires Telephony Integration. When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.

Forward Calls to Toll-Free Numbers

Grants permission to forward incoming calls to phone numbers in toll-free calling areas. This feature requires Telephony Integration.

When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.

Forward Calls to Toll Numbers

Grants permission to forward incoming calls to phone numbers that are not in toll-free calling areas. This feature requires Telephony Integration.

When this permission is granted, users can specify forwarding options through either the My Profile or voice commands.

Initiate Broadcasts

Grants permission to broadcast to all users in any group except Everyone or Everyone Everywhere.

Initiate Broadcasts to Everyone

Grants permission to broadcast to all users in your facility's Everyone group or the Everyone Everywhere group.

Initiate Urgent Broadcasts

Grants permission to broadcast an urgent call to every member in a group at the same time.

An urgent broadcast has priority and breaks through to everyone’s badge, even if the badge is blocking calls or is in DND mode. See the Vocera Badge User Guide for more information about urgent broadcasts.

Place Urgent Calls

Grants permission to place an urgent call or initiate an urgent three-way conference call.

An urgent call or urgent three-way conference call has priority and breaks through to a badge, even if the badge is blocking calls or is in DND mode. See the Vocera Badge User Guide for more information about urgent calls.

Call Users at Other Facilities

Grants permission to contact a user whose current facility is different than the current facility of the caller.

Join Conference

Grants permission to enter or leave a conference.

Vocera does not require users to have a permission to use a conference; that is, any user who is in a conference has access to the conference feature. To prevent a user from conferencing, deny the conference permission and use the Web Console to remove the user from a conference.

Send Messages to Everyone

Grants permission to send a message to all users in your facility's Everyone group or the Everyone Everywhere group.

Have Toll-Free Pager Number

Grants permission to have a pager number that is in a toll-free calling area. This feature requires Telephony Integration.

Vocera does not require users to have permission to call pagers. If you allow users the permission to have pager numbers, you are implicitly allowing other users the permission to call those numbers, regardless of their calling permissions.

Have Toll Pager Number

Grants permission to have a pager number that is in a toll calling area.This feature requires Telephony Integration.

Vocera does not require users to have permission to call pagers. If you allow users the permission to have pager numbers, you are implicitly allowing other users the permission to call those numbers, regardless of their calling permissions.

Security Permissions

Administrators can set up security permissions to authenticate users in group through a voice PIN number. Users can record a 5 digit voice PIN to secure their voice messages.

PIN Permission Description

Require Authentication to Log In

Grants permission to enable voice PIN authentication for user at the time of logging-in to the Vocera systems.

When this permission is granted, users must enter a 5 digit voice PIN to log in.
Note: Administrators cannot login as another user, if the user has a voice PIN set up for login.

Require Authentication to Play Messages

Grants permission to enable voice PIN authentication to listen to messages.

When this permission is granted, users must enter a 5 digit PIN to listen to their voice messages.
Note: Administrators cannot play the voice messages when they login as another, if the user has a voice PIN set up for playing messages.

Record Your Voice Pin

Grants permission to record a voice PIN authentication number.

When this permission is granted, users can record a 5 digit voice PIN through voice commands.

Erase Your Voice Pin

Grants permission to delete a voice PIN number.

When this permission is granted, users can erase their previously recorded voice PIN using the voice command.

Erase Voice Pin of Another User

Grants permission to delete the voice PIN for another user.

When this permission is granted, a user (typically the system administrator) can erase the voice PIN set up by another user.

Special Permissions

Certain special voice features requires the administrator to grant special permissions to the user.

Special Permission Description

Locate Users or Group Members

Grants permission to issue commands such as “Where is Melissa Schaefer?” to find the physical location of a user or group member.

This feature is useful only if location names have been defined and access points have been assigned to locations. See Access Point Locations for more information.

Have VIP Status

Grants permission to complete a call even when users are blocking calls or have placed their badges in Do Not Disturb mode.

The Genie tells a VIP caller that a person is not accepting calls and asks if the caller wants to break through. If the answer is “Yes,” the call is connected. If the answer is “No,” the call is treated as an unanswered call.

Block and Accept Calls

Grants permission to issue the Block and Accept voice commands to perform selective call screening.

Beginning users who are granted this permission may unintentionally block calls when all they need is temporary use of the DND button. You should enable these commands for advanced users only.

This permission does not affect the ability to block calls through the User Console.

Access Genie from Phone using Caller ID

Grants permission to call the Vocera hunt number from a phone and access the Genie using a caller ID associated with the phone. The caller's ID is matched against a user's desk phone number or cell phone number in the Vocera database.

Code Lavender

Grants permission to start (live broadcast) or schedule a Code Lavender call for a specific group. Members who schedule a Code Lavender event can cancel a scheduled Code Lavender event.

Code Lavender for Everyone

Grants permission to start (live broadcast) or schedule a Code Lavender call for Everyone group and Everyone Everywhere group. Members who schedule a Code Lavender event can cancel a scheduled Code Lavender event.

Add/Edit/Delete Reminders

Grants permission to add, edit, or delete reminders for members of a specific group.

Add/Edit/Delete Reminders to Everyone

Grants permission to add, edit, or delete reminders for Everyone group and Everyone Everywhere group.