Remote support enables a secure connection between a Vocera system and an off-site Vocera support specialist.
To ensure the security of Vocera systems, a remote support session can only be initiated by an administrative user from the Vocera Platform Web Console. A System Administrator will initiate a remote support session in order to provide a Vocera support person access to the system.
Although Vocera has implemented multiple layers of protection to ensure the security of each installation during remote support, it remains good practice to only initiate remote support sessions when necessary and to end sessions as soon as they are finished.
Navigate to Remote Support in the Vocera Platform Web Console to establish and then disconnect a remote support session. If you need assistance, click the Support link in the "It might help to know..." section of the Vocera Platform Web Console to access the Vocera Support Services website.