Establishing a Remote Session
Initiate a remote session to allow the support personnel access to the Vocera
Note: Vocera Platform
uses an outgoing TCP connection on Port 22 to svc.ext-inc.com
for a remote support session.
Select Remote Support in the Security section in the Vocera Platform Web Console.
Select Establish Connection in the Support page.
Provide the connection ID to Support personnel.
Once a session is initiated, the Support page displays an alphanumeric
connection ID; S#####, where # represents the
digits in the ID. When you contact Support, you must provide this ID to the
support personnel in order to allow them access to your system.
What to do next: See Disconnecting a Remote Session
for instruction on
terminating the session.