Establishing a Remote Session

Initiate a remote session to allow the support personnel access to the Vocera system.

Note: Vocera Platform uses an outgoing TCP connection on Port 22 to for a remote support session.
  1. Select Remote Support in the Security section in the Vocera Platform Web Console.
  2. Select Establish Connection in the Support page.
  3. Provide the connection ID to Support personnel.
    Once a session is initiated, the Support page displays an alphanumeric connection ID; S#####, where # represents the digits in the ID. When you contact Support, you must provide this ID to the support personnel in order to allow them access to your system.
What to do next: See Disconnecting a Remote Session for instruction on terminating the session.