About Global Facility

Each Vocera Platform implementation has a facility named the Global facility.

Vocera creates the Global facility as a default. You cannot create or delete the Global facility manually; however, you can perform maintenance or modifications to the Global facility. For example, you can add and remove users from the Global facility, delete or add groups in the Global facility, and so forth.

You can use the Global facility in either of the following situations:

If your implementation doesn't involve multiple facilities, Vocera automatically associates all your entities with the Global facility.
If your implementation doesn't involve multiple facilities, and you do not assign certain users, groups, locations, or contact entries to a specific facility (home location), Vocera automatically assigns them to the Global facility.

When you load data with a .CSV file that does not specify any information about the facility, Vocera automatically assigns all your entities to the Global facility.

Important: By default, every access point on your network is associated with the Global facility. If your deployment implements multiple facilities, you must assign a location name to each access point and associate each of these locations with a facility. Otherwise, the Voice Service always assumes that the Global facility is your current facility.