Enabling Favor Frequently Called for Departments or Users

Learn how to enable favor frequently called feature for departments or users.

The Favor Frequently Called feature for departments works best when all the users, whom you want in the frequently called department, are assigned to a department. However, users who are not assigned to a department (such as temporary visitors to a facility), can use a special grammar file to aid in successful implementation.

The Favor Frequently Called feature for users function is based on the premise where the users call the same set of users on a regular basis.

The list of users in the Favor Frequently Called feature is used to favor or prefer the frequently called members in the voice recognition result. You can enable or disable the Favor Frequently Called feature for users globally in the Preferences section of the System Configuration page. You can enable or disable Favor Frequently Called feature for an individual user also. To learn more about enabling or disabling this feature for an individual user, see the Speech Recognition section Adding a User.

  1. Navigate to System Configuration in the Settings section of the navigation bar.
  2. Scroll down and click on Preferences to expand this section.
  3. Select one of the following:
    • Enable for Departments — to enable Favor Frequently Called feature for departments

    • Enable for Users — to enable Favor Frequently Called feature for users in the system

    • None — to disable the Favor Frequently Called feature for users and departments

  4. Select one of the following:
    • Save — to save your changes to the system.
    • Cancel — to discard all changes and return to the Configuration page.