Accessing Remote Support in a Cluster

Remote support provides a secure way to grant a Vocera Support Specialist access to the Vocera Platform so that they can provide assistance.

In a clustered environment, you can set up support sessions with any node in the cluster. Once a support session is initiated, the Support page displays an alphanumeric connection ID; S#####, where # represents the digits in the ID.

When you contact Support, you must provide this ID to the support personnel in order to allow them access to your system.

  1. Navigate to the Security section in the navigation bar and click Remote Support.
  2. Click the Establish connection button and provide the connection ID to the support specialist.