Coverage and 1-on-1 Conversations

If you start a conversation with a person who is currently being covered, your administrator may have configured your system to include the person doing the coverage as part of the conversation.

If 1-on-1 conversations are included in coverage, and you start a conversation with a person who is being covered, you see this dialog box when you start to type a message to the covered person:

Click OK to continue. The conversation is converted to a three-way conversation between you, the covered person, and the person providing the coverage:

If you do not see this dialog box, your system is not configured to include the person providing the coverage along with the covered person. Your 1-1 conversation proceeds normally.