Requesting Coverage

If you are not available for a specified period of time, you can request another person to cover for you.

Note: You must have permission from your administrator to make a coverage request.

If the request is accepted, all calls and group chats are transferred to this person during the coverage period. Depending on how your administrator has configured your system, 1-on-1 conversations might or might not be transferred to the person covering for you. Contact your administrator for details.

To request coverage, tap the presence icon at the top right corner of the Home screen.

A screen appears, displaying a list of options to select.
Tap Request Coverage.

Note: If the Request Coverage option is not available, your administrator has not granted you permission to request coverage.
A screen appears that explains how the Request Coverage capability works. Click Next to continue.
In the time screen that appears, select the start date and time and the end date and time of the period for which you want coverage and tap Ok.

Coverage can be requested up to a week in advance.

In the Select Recipient screen, select the person that you want to cover for you:

	Tap the search icon and type search text consisting of some or all of the person's name. All names matching this search text are displayed. Tap the name of the person that you want to cover for you.
	If the person that you want to cover for you is a member of a group, tap the group to display the members of the group, then tap a member name to request coverage from that member. If the group contains subgroups, tap a subgroup name to display its members.
	If the person that you want to cover for you is defined as a favorite, tap the person's name to request coverage. (See About Favorites for more information on Favorites.)

A Request Coverage alert is generated and appears on both your screen and the screen of the person that you have requested to cover for you. The header of this alert displays the date and time range for which coverage is requested. If the coverage request starts within the next 24 hours, the Request Coverage alert is of Urgent priority. Otherwise, it is of High priority.

In the Info tab of this alert, before the coverage request has been accepted or declined, you can forward or cancel the coverage request.
If the person that you have requested to cover for you declines the request, a dialog box appears on your screen:
You can do one of the following:
- Tap Cancel to cancel the coverage request.
- Tap View to display the coverage request.
- Tap Forward to forward the coverage request to a different person.
If the coverage request is accepted, the Info tab of the coverage request now enables you to forward the coverage request, leave the conversation, or cancel the coverage request:

The Chat tab displays a log entry that indicates that your coverage request has been accepted:

When coverage starts, another log entry appears:

See Handling a Coverage Request for information on responding to a coverage request.