Receiving an Alert

When you receive an alert, you receive a notification if the alert has not already been accepted and if it has not yet expired. The alert is added to the list of conversations in the Home screen.

If your administrator has configured your system to allow alerts to be accepted by multiple people, you receive a notification even if the alert has already been accepted.

If the context of the alert is a specific patient, information on this patient is displayed in the alert if your administrator has granted you permission to view patient data. Otherwise, the location of the patient is displayed.

The icon next to the alert indicates its priority:

Icon	Priority
	Urgent
	High
	Normal

1. A popup dialog box may appear on your screen, displaying the alert information.
   Note: This popup appears only if this is the first time the urgent-priority alert has been sent.

   

   The options available depend on your system configuration and on how alerts are escalated in your environment. You may see any or all of the following:

   • Accept: accept the alert.
   • Accept & Call: accept the alert and call the location from which the alert originated.
   • View: view the alert before accepting or declining it.
   • Decline: decline the alert.

   If you accept the alert or tap View, the Alert Details screen appears, which provides more information about the alert. See About Alert Details for a description of the Alert Details screen.

   Note: If you accept the alert, other users can accept the alert if your administrator has configured your system to allow multiple users to accept the same alert. Otherwise, if you accept the alert, other users cannot accept it. You cannot accept an alert if you have previously declined it.
2. If the alert has high or normal priority, you receive the alert notification (message, ringtone, or vibration) configured on your system. The new alert is added to the list of conversations in the Home screen.

   Tap the alert to accept, decline, or view it and to display the Alert Details screen, which provides more information about the alert. See About Alert Details for a description of the Alert Details screen.