Starting a Conversation

When you are viewing the screen that displays the list of conversations, you can start a new conversation.

  1. Do one of the following:
    • In the Home screen, tap the Chat icon at the bottom of the screen.

    • In the Menu screen, tap Staff Directory.

    The Start A Chat screen appears.

  2. Select the contact with which you want to have a conversation:
    1. If the contact is defined as a favorite, tap the link for that contact to start the conversation. (See About Favorites for more information on Favorites.)
    2. If the contact is a member of a group, tap the group to display the contacts that are members of the group, then tap on the member to start the conversation.
    3. Tap the search icon and type search text consisting of some or all of the contact's name. All contacts matching this search text are displayed. Tap the entry for the contact with which you want to start a conversation.
  3. When you have selected a message participant, the chat screen appears, and you can start the conversation. See Adding a Message for information on how to do this.

If you have previously started a 1-on-1 conversation with this contact, the existing conversation is rejoined. Conversations that are between more than two users or contain a patient reference are always new conversations.