If you want to ensure that your message is read and understood, you can send a message that requires a response.
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Follow the steps in Sending a Message to create your message.
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Tap the More icon at the bottom left of the
screen to display the additional message options.
Additional options appear:
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Tap
Responses
to display the screen on which you can create a message that requires a response.
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In the Message field, type the message that you want to send.
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Tap Priority to change the message priority.
Select one of
Normal (the default),
High, or Urgent.
See Sending a Message for details on how these priority levels are
handled.
Important: On some devices, messages sent with Urgent priority may be spoken out loud
to some recipients. Sending confidential patient health information with either of these priorities may violate
privacy regulations.
If your device is using iOS 12 or later, and you receive a message
of Urgent priority, it may be sent to you using Apple iOS's Critical Alert capability.
See Critical Alerts for more details.
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Tap Response Expiration to specify a time limit for the response request. Select Never
(the default) if the response request never expires, or select 2, 5, or 10 minutes. You can also specify a custom number
of minutes before the response request expires.
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Tap Notify Me if you want to receive a notification if you do not receive a response within a
specified time. In the Notify me screen, select Send Notification to
enable response notification. Select a time period, which can be 2, 5, or 10 minutes. You can also specify a custom time period.
If the message is not responded to during this time period, a notification banner is displayed at the top
of the screen, and a red star icon is displayed in the message link in the Secure Messages screen:
Tap Close
to hide the notification.
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In the Response Options section, tap in the first entry to add a response option, and then type the text of the
response option.
When you add a response option, a new field appears that enables you to type an additional option if needed.
Repeat this until you have created all of the options that you want.
To remove a response
option that you have added, tap the red icon to its right.
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Tap Send to send the message.
Note: If you are sending a message to a Vocera badge, response options can be a maximum of 15 characters.