The VCS Modules / Secure Messages |
From the Secure Messages screen, you can send a new message.
If message templates have been created for your environment, a list of these templates appears.
For details on creating a message using a message template, see Using a Template.
Favorites: Show favorites only.
Contacts: Show all contacts.
Each contact has presence and availability information provided that tells you whether the contact is at your facility and can receive your message right away. See Presence and Availability for details.
You can also type the start of a contact name in the Search field. A list of matching contents then appears. From this list, you can select the contact that you want to add.
If no patient information is available, this link does not appear.
A link to the patient information is now displayed in the message.
Your administrator may have disabled either the Select Picture option or the Take Picture option. If your administrator has disabled both, Attach Media is not available.
The additional options appear:
In the Priority screen, select one of Normal, High, or Urgent. The following table lists the notifications sent for each priority:
Priority | Notifications |
---|---|
Normal | Single ring and vibration |
High | Multiple rings and vibrations |
Urgent | Multiple rings (overriding the phone's volume and mute settings) and vibrations |
If your device is using iOS 12 or later, and you receive a message of Urgent priority, it may be sent to you using Apple iOS's Critical Alert capability. See Critical Alerts for more details.
If the message is not sent successfully, Vocera Collaboration Suite will attempt to resend the message for two minutes before giving up.
On iOS devices, if your phone is locked and a message is received with High priority, the rings stop when you swipe your device. If a message is received with Urgent priority, the rings do not stop until you view the message.