Requesting a Response

If you want to ensure that your message is read and understood, you can send a message that requires a response.

  1. Follow the steps in Sending a Message to create your message.
  2. Tap the More icon at the bottom left of the screen to display the additional message options.

    Additional options appear:

  3. Tap Responses to display the screen on which you can create a message that requires a response.

  4. In the Message field, type the message that you want to send.
  5. Tap Priority to change the message priority.

    Select one of Normal (the default), High, or Urgent.

    See Sending a Message for details on how these priority levels are handled.

    Important: On some devices, messages sent with Urgent priority may be spoken out loud to some recipients. Sending confidential patient health information with either of these priorities may violate privacy regulations.
  6. Tap Response Expiration to specify a time limit for the response request. Select Never (the default) if the response request never expires, or select 2, 5, or 10 minutes. You can also specify a custom number of minutes before the response request expires.
  7. Tap Notify Me if you want to receive a notification if you do not receive a response within a specified time. In the Notify me screen, select Send Notification to enable response notification. Select a time period, which can be 2, 5, or 10 minutes. You can also specify a custom time period.

    If the message is not responded to during this time period, a notification banner is displayed at the top of the screen, and a red star icon is displayed in the message link in the Secure Messages screen:

    Tap Close to hide the notification.

  8. In the Response Options section, tap in the first entry to add a response option, and then type the text of the response option.

    When you add a response option, a new field appears that enables you to type an additional option if needed. Repeat this until you have created all of the options that you want.

    To remove a response option that you have added, tap the red icon to its right.

  9. Tap Send to send the message.
Note: If you are sending a message to a Vocera badge, response options can be a maximum of 15 characters.