Sending to an Escalation DL

An Escalation Distribution List (DL) is a defined escalation workflow that your administrator creates for you. It allows you to specify one or more users or groups that are to receive a message and additional sets of users or groups that are to receive the message if the initial recipients do not respond within a specified time.

1. In the Secure Messages screen, tap the Compose icon at the top right of the screen.
   

   If message templates have been created for your environment, the New Text screen appears.

   

   Note: To skip this screen, tap and hold the Compose icon.

   For details on creating a message using a message template, see Using a Template.

2. Tap New Text to create a new message without a template. The Select User / Group screen appears.

   

   Note: This is the screen that appears if no message templates have been created for your environment.
3. From your Favorites or from your list of Contacts, select the Escalation Distribution List to which you want to send the message. The selected list becomes the message recipient.

   

   Note: Vocera recommends sending a message to one Escalation Distribution List only.
4. In the Subject field, type the subject of the message.
5. If your system administrator has implemented the Engage patient context adapter, you can add a link to information on a specific patient to the message. See Real-time Situational Awareness for details. To add patient information:
   1. Tap the Tap to attach patient info link. The Select Patient screen appears.
      

      If no patient information is available, this link does not appear.

   2. Tap My Patients to see a list of patients assigned to you, or tap All Patients to view a list of all patients for which information is available.
   3. Type text in the search field to limit the patient list to patients whose name matches your search text.
   4. Tap on the patient whose information you want to add.

   A link to the patient information is now displayed in the message.

   
6. In the Message field, type the contents of the message.
7. Tap Priority to change the message priority.

   Select one of Normal (the default), High, or Urgent.

   Important: On some devices, messages sent with High or Urgent priority may be spoken out loud to some recipients. Sending confidential patient health information with either of these priorities may violate privacy regulations.
8. Tap Response Expiration to specify a time limit for the response request. Select Never (the default) if the response request never expires, or select 2, 5, or 10 minutes. You can also specify a custom number of minutes before the response request expires.
9. Tap Notify Me if you want to receive a notification if you do not receive a response within a specified time. In the Notify me screen, select Send Notification to enable response notification. Select a time period, which can be 2, 5, or 10 minutes. You can also specify a custom time period.
10. In the Response Options section, tap in the first entry to add a response option, and then type the text of the response option.

    When you add a response option, a new field appears that enables you to type an additional option if needed. Repeat this until you have created all of the options that you want.

    To remove a response option that you have added, tap the red icon to its right.

    

11. Tap Send to send the message.
    Note: If you are sending a message to a Vocera badge, response options can be a maximum of 15 characters.