When you start the VCS
app for the first time, you must grant record audio permission to access the microphone during Vocera calls
to ensure that the app functions correctly on an Android device running version 6.0 or later.
Vocera also recommends that you whitelist the
VCS app to exempt it from
battery optimization doze mode.
To grant these permissions:
-
Start the VCS app
for the first time.
-
If your device is using the Android Q (Android 10) operating system,
when a screen appears that asks you whether you want to allow Vocera to access this
device's location all the time, tap Allow all the time.
-
When a screen appears that informs you that you must grant Record Audio permission,
tap Proceed to Permissions.
-
When the system dialog box appears that asks you whether you want Vocera to record audio,
tap Allow.
Note: This permission allows VCS
to access the microphone during calls. No audio is recorded.
-
If your device is using the Android Q operating system, set the Allow
display over other apps setting. This ensures that the pop-up screens
that warn you of an incoming call or a change in your On-Call status appear even when
VCS
is in the background.
-
Another Permissions screen appears that informs you that Vocera recommends that you
add VCS to your
"not optimized" app list.
Tap Yes to continue.
-
When the system dialog box appears that asks you whether you want to let the app always run in the background,
tap Allow.