If you want to ensure that your message is read and understood, you can send a message that requires a response.
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In the Secure Messages screen, tap the Compose icon at the top right of the screen.
If message templates have
been created for your environment,
the New Text screen appears.
Note: To skip this screen, tap and hold the Compose icon.
For details on creating a message using a message template,
see Using a Template.
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Tap New Text to create a new message without a template.
The Select User / Group screen appears.
Note: This is the screen that appears if no message templates have been created for your environment.
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Tap More to display the additional message options.
Additional options appear:
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Tap
Responses
to display the screen on which you can create a message that requires a response.
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In the Message field, type the message that you want to send.
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Tap Priority to change the message priority.
Select one of
Normal (the default),
High, or Urgent.
See Sending a Message for details on how these priority levels are
handled.
Important: On some devices, messages sent with Urgent priority may be spoken out loud
to some recipients. Sending confidential patient health information with either of these priorities may violate
privacy regulations.
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Tap Response Expiration to specify a time limit for the response request. Select Never
(the default) if the response request never expires, or select 2, 5, or 10 minutes. You can also specify a custom number
of minutes before the response request expires.
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Tap Notify Me if you want to receive a notification if you do not receive a response within a
specified time. In the Notify me screen, select Send Notification to
enable response notification. Select a time period, which can be 2, 5, or 10 minutes. You can also specify a custom time period.
If the message is not responded to during this time period, a notification banner is displayed at the top
of the screen, and a red star icon is displayed in the message link in the Secure Messages screen:
Tap Close
to hide the notification.
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Tap in the Response Options section to add a response option, and then type the text of the
response option. Repeat until all of the response options that you want to specify have been added. To remove a response
option that you have added, tap Delete.
Note: If you are sending a message to a Vocera badge, response options can be a maximum of 15 characters.
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Tap Send to send the message.