From the Secure Messages screen, you can send a new message.
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In the Secure Messages screen, tap the Compose icon at the top right of the screen.
If message templates have
been created for your environment,
the New Text screen appears.
Note: To skip this screen, tap and hold the Compose icon.
For details on creating a message using a message template,
see Using a Template.
-
Tap New Text to create a new message without a template.
The Select User / Group screen appears.
Note: This is the screen that appears if no message templates have been created for your environment.
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Filter the recipient list using one of the following options, available at the
top left of the screen:
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In the Search
field, type the first few characters of the name of the contact
to which you want to send a message. Each
character you type performs an incremental search displaying a list of closest
matching contacts.
Details on the contact's current status are provided below the contact's name and title. These
include the following:
- The contact's availability status, corresponding to the colored ring around the user's
photo or initials. This is one of Available, Do Not Disturb,
or Not Available. For Do Not Disturb, the current status indicates
whether calls, messages, or both or are not being let through.
- Messages Forwarding indicates that messages to this contact are being
forwarded to another contact.
- Off Campus indicates that the contact is available but is not on
the corporate network. An example of this is when the contact is logged into the
VMP Web Console.
Note: If a message recipient is having messages forwarded to another contact, that contact is
automatically added to the list of recipients when the message is sent.
If you are in the Favorites screen and the contact is an individual user, the color of the ring around the contact's photo or initials indicates the contact's availability:
- Green: The contact is available.
- Yellow: The contact is in Do Not Disturb mode for voice, text, or both.
- Red: The contact is unavailable.
Groups and distribution lists have a gray ring.
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Tap on a contact name to include the contact in the message. If the contact is an individual user,
the colored dot next to the contact indicates whether the contact is available. The colors are identical to
those used in the Favorites screen:
- Green: The contact is available.
- Yellow: The contact is in Do Not Disturb mode for voice, text, or both.
- Red: The contact is unavailable.
For groups and distribution lists, the dot next to the contact is gray.
To remove a contact from the message, tap the contact name in the To field
to select it and tap the backspace key. If you have selected a contact for removal,
tap the space bar to cancel the remove operation and continue
with the message.
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To add additional contacts, from the New Secure Message screen, tap
Add Contact.
You can also type the start of a contact name. A list of matching contents then appears. From this list, you can
select the contact that you want to add.
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In the Subject field, type the subject of the message.
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If your system administrator has implemented the Engage patient context adapter,
you can add a link to information on a specific patient to the message.
See Real-time Situational Awareness for details. To add patient information:
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Tap the Tap to attach patient info link. The Select Patient screen appears.
If no patient information is available, this link does not appear.
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Tap My Patients to see a list of patients assigned to you, or tap
All Patients to view a list of all patients for which information is available.
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Type text in the search field to limit the patient list to patients whose name matches your search text.
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Tap on the patient whose information you want to add.
A link to the patient information is now displayed in the message.
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For additional message options, tap
More.
Additional options appear:
Tap
Close
to hide the additional options.
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Do one of the following:
-
To send a text message, type in the text box.
To specify a priority for your message, tap More
to display the additional options, and then tap
Priority. In the Priority screen, select one of
Normal, High, or
Urgent. The following table lists the notifications sent for
each priority:
Priority |
Notifications |
Normal
|
Single ring and vibration |
High
|
Multiple rings and vibrations
|
Urgent
|
Multiple rings (overriding the phone's volume and mute settings) and vibrations
|
Tap Send to send the message.
Important: On some devices, messages sent with Urgent priority may be spoken out loud
to some recipients. Sending confidential patient health information with this priority may violate
privacy regulations.
Note: If you send a message to a badge, the badge user is automatically asked whether to respond to
the message on the badge or whether to call you.
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To send a picture, tap
Attach Media. From the menu that appears, select the attachment operation that you want to perform. The available options
are:
- Select Picture
- Take Picture
Tap Cancel to cancel sending the picture.
Note: When attaching or creating a picture, the
Vocera Collaboration Suite uses the photo interface provided by your device.
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To request a specific response from the recipients of your message,
tap More
to display the additional options, and then tap
Responses.
This displays a separate screen on which you can create a message that requires a response.
See Requesting a Response for more details.
Note: If the message is not sent successfully,
Vocera Collaboration Suite will attempt to resend the message for two
minutes before giving up.