Requesting a Response

If you want to ensure that your message is read and understood, you can send a message that requires a response.

  1. In the Secure Messages screen, tap the Compose icon at the top right of the screen.

    If message templates have been created for your environment, the New Text screen appears.

    Note: To skip this screen, tap and hold the Compose icon.

    For details on creating a message using a message template, see Using a Template.

  2. Tap New Text to create a new message without a template. The Select User / Group screen appears.

    Note: This is the screen that appears if no message templates have been created for your environment.
  3. Tap More to display the additional message options.

    Additional options appear:

  4. Tap Responses to display the screen on which you can create a message that requires a response.

  5. In the Message field, type the message that you want to send.
  6. Tap Priority to change the message priority.

    Select one of Normal (the default), High, or Urgent.

    See Sending a Message for details on how these priority levels are handled.

    Important: On some devices, messages sent with Urgent priority may be spoken out loud to some recipients. Sending confidential patient health information with either of these priorities may violate privacy regulations.
  7. Tap Response Expiration to specify a time limit for the response request. Select Never (the default) if the response request never expires, or select 2, 5, or 10 minutes. You can also specify a custom number of minutes before the response request expires.
  8. Tap Notify Me if you want to receive a notification if you do not receive a response within a specified time. In the Notify me screen, select Send Notification to enable response notification. Select a time period, which can be 2, 5, or 10 minutes. You can also specify a custom time period.

    If the message is not responded to during this time period, a notification banner is displayed at the top of the screen, and a red star icon is displayed in the message link in the Secure Messages screen:

    Tap Close to hide the notification.

  9. Tap in the Response Options section to add a response option, and then type the text of the response option. Repeat until all of the response options that you want to specify have been added. To remove a response option that you have added, tap Delete.

    Note: If you are sending a message to a Vocera badge, response options can be a maximum of 15 characters.
  10. Tap Send to send the message.