Contacting the Care Team

If any participant in a message conversation has added patient information to the conversation, or you have received a notification containing patient information, you can view and contact the care team assigned to this patient. You can also use the Patients module to contact the care team for a patient.

If you are contacting the care team in response to a notification, the alarm information is included in the message that you are creating, along with the patient waveform if it is available.

To contact the care team:

  1. Do one of the following:
    • In the Secure Messages screen, tap the message or the notification containing the patient information, then tap the link to the patient information. This link is located at the top of the message conversation.

    • In the Patients screen, tap a link to a patient.

    The patient information screen appears.

  2. Tap the Care Team tab. A list of care team members is displayed in a scrollable window.

    This list of care team members can contain users from either or both of two sources:

    • VCS users
    • Users obtained from the Engage Patient Context Adapter

    Users obtained from the Engage Patient Context Adapter cannot be contacted from VCS.

  3. In the list of care team members, tap on any VCS user to display contact information for that user. See Contact Details for more details on this contact information.
  4. To send a message to all care team members who are VCS users, tap the Text Care Team link at the bottom of the screen.

    The Text Care Team link does not appear if the care team does not include any VCS users.

    If you are contacting a care team from a notification, the message indicates that a link will be attached. This link provides the alarm details and the waveform if available.

  5. Do one of the following:
    • Tap Send to send the message to the care team.

    • Tap the Back link to return to the message conversation.

If you are responding to a notification, a link to the alarm information associated with the notification is included in the message. This link also allows you to access the waveform if it has been provided.