Commands for Group Managers

You can contact users based on their group affiliation rather than their name.

Groups provide a way for internal or external callers to communicate with Vocera users based on their roles within an organization.

For example, groups let you call someone who fits a specific role “Call a sales person,” belongs to a certain department “Call Accounts Receivable,” or has some other skill or authority that the caller requires “Call a manager.”

Groups also provide a way to broadcast to a specific set of users at the same time “All cashiers to the front, please” or to leave messages for many users at once “Send a message to Nurses Assistants.”

Some groups have management capabilities for other groups. For example, the members of the Charge Nurse group may manage the Code Blue group in a hospital, or members of the Head Cashier group may manage the Cashier group in a retail store.

Group Manager Capabilities

If you are a member of a group with management capabilities you have some privileges.

Group management tasks you can perform are:

• Add members to the managed group.

• Remove members from the managed group.

• Change the scheduling options of the managed group.

• Change the forwarding options of the managed group.

• Specify a group whose members can add themselves to the managed group.

If you have group management capabilities, you can use voice commands to add users to the managed group, remove users from the managed group, and record name prompts for the group. The rest of this chapter discusses these voice commands.

You use the User Console to perform all other management tasks. For more information, refer to Vocera User Console Guide.

Members of a group with management capabilities do not have administration permission. Only a system administrator can create a group, delete it, or assign permissions to it.