Configuring the Environmental Services Integration / Configuring the Epic-EVS Integration |
The voice integration allows a Vocera device to auto-enunciate cleaning requests for Environmental Services employees. You configure the voice integration by specifying a template that provides the message text used for cleaning requests and escalations; you can also optionally override default parameters specified in evs.xml.
Specify any parameters for the voice integration in the <voice> section of the pluginproperties.xml file. You can customize the following main features of the voice integration:
Retry settings for message deletion attempts
Vocera attempts to delete a message from a user's device after every successful state transition. Device users initiate a state transition by acknowledging messages that they receive. For example, when a user responds with a "Yes" to the prompt "Do you want to mark this request in progress", Vocera attempts to delete this message from the user's device. If the deletion fails, the values in the <delete><retry> section determine how often Vocera attempts to retry the deletion.
Values in the this section (<voice><delete>) of pluginproperties.xml override settings made in the same section of evs.xml.
Retry settings for message send attempts
Values in the this section (<voice><send>) of pluginproperties.xml override settings made in the same section of evs.xml.
Message escalation settings
In the EVS integration, an escalation is a message that is sent to an administrator's Vocera device when an unrecoverable error occurs. The following events result in an escalation during the voice integration:
If you want Vocera to send an escalation notification when a message send or deletion fails, you must specify a value for <voceraID> in the message escalation parameters. If <voceraID> is not specified, Vocera discards the escalation message.
Values in the <voice><escalation><message> section of pluginproperties.xml override settings made in the same section of evs.xml. The <messageTemplate> property, however, is unique to pluginproperties.xml.
Message template settings
In the EVS integration, a message is a cleaning request or reminder that is sent to the Vocera device of an Environmental Services employee. You do not need to specify the Vocera ID of a recipient for a message; the Epic system specifies it in the Subject line of the request email it sends to Vocera.
Values in the <voice><message> section of pluginproperties.xml override settings made in the same section of evs.xml. The <messageTemplate> property, however, is unique to pluginproperties.xml.