Add an Acknowledgment Request to a Message

When sending a text message and requesting acknowledgment of the message, caregivers need to tap the ACK icon and select a time frame in which they want to receive acknowledgment.

1. To include an acknowledgment request on a composed message, tap the ACK icon.

   

2. Toggle the Request Acknowledgment field to Yes.
3. Select the time frame in which you want to receive notification if the recipients have not acknowledged receipt.
4. Tap the Send icon.

   

5. The message displays with the number of recipients who have read and acknowledged the message.

   

6. When recipients have not acknowledged the message within the designated time frame, a notification displays.
7. Tap View to see the details.

   

8. The Alert Notification displays the name(s) of the recipient(s) who have and have not acknowledged.